Privacy Policy for SwaraMarg
Our Commitment to Your Privacy
SwaraMarg is committed to protecting the privacy of our students and visitors. This Privacy Policy outlines how we collect, use, and disclose information when you use our online music education services, including online music lessons, instrumental coaching, vocal training, music theory courses, exam preparation, and workshops. We are dedicated to maintaining the confidentiality and security of your personal information in compliance with applicable data protection laws.
Information We Collect
We collect various types of information to provide and improve our services to you.
Personal Information You Provide:
- Registration Data: When you register for our services, we collect information such as your name, email address, phone number, and password. This is essential for creating and managing your student account.
- Payment Information: For processing payments for courses and lessons, we collect necessary financial details. This information is processed securely by third-party payment processors, and we do not store full payment card details on our servers.
- Communication Data: Information you provide when communicating with us, such as inquiries through contact forms, emails, or phone calls regarding lessons, technical support, or feedback.
- Demographic Information: Optional information such as age group or musical background to tailor our educational offerings to your needs and preferences.
Usage Data:
- Log Data: Information automatically collected when you access and use our online platform, including your IP address, browser type, operating system, access times, pages viewed, and the duration of your visit. This helps us understand user behavior and improve our service delivery.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are used for various purposes, including maintaining your session, remembering your preferences, and analyzing site traffic.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain Our Services: This includes facilitating online lessons, providing access to course materials, managing your account, and delivering the educational content you have enrolled in.
- To Personalize Your Experience: To tailor content, lesson plans, and recommendations based on your learning progress and interests, enhancing your educational journey.
- To Improve Our Services: By analyzing usage patterns and feedback, we continuously strive to enhance the quality, effectiveness, and user-friendliness of our online platform and educational offerings.
- For Communication: To send you important updates, announcements regarding your courses, account information, and to respond to your inquiries or support requests.
- For Security and Fraud Prevention: To protect our online platform and users from fraudulent activities, unauthorized access, and other security threats.
- To Comply with Legal Obligations: To fulfill our legal and regulatory requirements.
Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, hosting providers, video conferencing platforms). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site of any such change in ownership or uses of your personal information.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
Third-Party Links
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
SwaraMarg
387, Krishna Towers, Floor 5, Unit 502,
Bengaluru, Karnataka, 560001
India